Janelle Heart Statement Chain

All returns are refunded via store credit in the form of a E-Gift Card 

HOWEVER, ANY AND ALL ITEMS BOUGHT ON OUR FACEBOOK LIVE ARE NOT ELIGABLE FOR RETURN OR FOR EXCHANGE. THEY ARE ALL FINAL SALE UNLESS IT IS A MISTAKE ON OUR END.

Please be sure to send your item(s) back in full accordance with our return policy:

• Items must be sent back within 7 days of the delivery date.
  
  
• Items must be unworn, unwashed, and have original tags attached.
  
  
• Items must be free of stains, makeup, deodorant, or wear.

• All returns will be refunded via store credit in the form of an E-Gift Card code.

• Returns are processed within 5-7 business days after your item(s) are received by our team.
  
  
• We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
  
  
• Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please reach out to us before sending item back.

• By Kylani is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Additional notes: When returning by mail, you will be responsible for covering shipping costs to return items and shipping charges must be prepaid. Depending on the shipping method and carrier used to return, your return package may take several days or weeks to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. 

Returned to Sender & Refused Packages

This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. By Kylani does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns

By Kylani reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of “wardrobing;”
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
• Potential fraudulent or criminal activity.

Similarly, By Kylani reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

Non-By Kylani items sent to us will be discarded.

Exchanges

At By Kylani We do not perform exchanges on any merchandise. If you would like to return an item, please follow normal return procedures to send the merchandise back to our facilities. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item. Store credits do not expire.

Damaged Items

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and add the attachment to an email and send to our support team along with a description of the damaged item and your Order Number. Once we receive your request and assess the damage, we will be in contact with you to determine the needed outcome.

Defective, Incorrect, or Missing Items

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please contact us within 24 hours of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.

 

Returns by Mail

Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. 

All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. 

Send your package to:

By Kylani LLC

7117 Mira Vista St

Las Vegas, NV 89120

 

Store Credit

Store credit in the form of a By Kylani E-Gift Card will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 5-7 business days for our Returns Department to process your return once delivered. Your E-Gift Card covers the purchase price of each item and tax, if applicable. We will not issue credit for the original shipping charges on your order.